Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Product or Service Quality
Turnaround Time
Value for money

Ordered a ski helment on 11/19. The initial arrival estimate was 11/28.

Then the shipment kept slipping. I contacted customer support. They said they had escalated the order. They couldn't provide a reason for the delay.

The shipping day kept slipping day by day. I contacted customer service again. No action an all, they just claim they had escalated the order. It is now 12/7 and there are still no sign of the helmet.

The shipping day is slipping everyday. They clearly stated that for apparels the shipping day is 2 - 5 business days. Their website didn't indicate the item wasn't in stock.

That is the only item I had ordered. Customer service is totally unhelpful and useless.

Product or Service Mentioned: Oakley Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $240.

Preferred solution: Deliver product or service ordered.

I liked: Will never buy oakley again.

I didn't like: Customer service, Processing time.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like