Dave R Dgg

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Verified Reviewer
| map-marker Mae Chan, Chiang Rai Province

Customer service

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Cool glasses, but just know that the second you pay for them, you own them as if you made them yourself from wires in your garage. There is no customer service, warranty, or offer to repair severe damage from normal use.

Mine fell off my face, and the arm of the glasses broke off at the frame. I got, 'there's nothing we can do.' So, I rented them for 3 weeks for $600 + the RX.

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Loss:
$1500

Preferred solution: Fix or replace them

User's recommendation: Run, don’t walk away. Glasses are expensive ask the place where you get your glasses about a manufacturer that stands by their products.

Robert T Jik

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Verified Reviewer
| map-marker Hickory Grove, Missouri

30+ years with Oakley has come full circle..maybe

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30+ years with Oakley has come full circle..maybe
Updated by user Jul 31, 2024

EITHER WAY, OAKLEY IS GREAT, Oakley has done right by me for over 30+ yrs. I doubt that will change in our last interaction.

Updated by user Jul 31, 2024

EITHER WAY IT WILL BE JUST FINE. Oakley has always done right by me and I’m confident nothing will change that in this last enteraction

Original review Jul 31, 2024
So here is the thing. I am 45 years old and I have been wearing strictly Oakleys since I begged my mom for a pair of frog skins at 15 years old. After that first pair of skins I have worn an e wire or whisker since untill recently. I was diagnosed with a terminal illness and was feeling nostalgic I suppose and I ordered a custom pair of frog skins just like my very first pair. Clear frame and red lens. I even had the custom word BATSKINS etched on them cause Im a Batman fan. So I have had them for a minute now but everytime I put them on something isnt right, so I always go back to one of the two other pair of whiskers I own. (Getting ready to buy a third pair, just like my very first pair of those) anyway I could not put my finger on why I cant stand the way the frog skins look on me until today when I went to the oakley website and was just browsing around. My frog skins are the wrong size. I ordered youth and got X-Large it looks like. I have a very small face, hence the wires all these years. So what the worst part is my illness messes with my memory really badly and I had forgotten that I even ordered the youth size till literally a few minutes ago. I know it has probably been past the time limit and I also know that no one would want a pair of custom BATSKINS But being a devoted customer of over thirty years now (wow that just sounds crazy, boy am I old) I thought I better reach out to Oakley and explain my situation, because you guys have never done me wrong in the past, *** you guys sent me a free hat one time just for asking. So with all that being said, is there anything you can do to help take me back to my childhood of that very first pair of Oakleys with the pair that actually fits, and honestly Im not even that worried about the customization. Unless its something you feel you would like to do, but if not i totally aint. Trippin on it, I am just saying if there is a youth pair of the original looking frog skins with the clear frame and red/orange prizm lenss that happen to be laying around getting in Oakleys way. You could make this old mans day. And with the whiskers I am ordering later this week, the frog skins would bring my 3/4 lifelong relationship with Oakley full circle, because of my unfortunate condition, im afraid these will most likely be my last ever pair of Oakleys I get to open brand new and place on my face. I wish I could say Im going to go through ten more pair, but we have to play the cards we are dealt and not by choice, but this is the hand I was dealt. Thanks for listening to me and I would love more than anything if I go to the mailbox sometime in the near future and happen to see my old friend Oakley just happen to send a pair of them frogskins to
Robert Taylor
608 Ashland Ave
Warrenton MO. 63383
Thanks for being such a great company my entire life. I really mean that, forgskins or no frogskins. Oakley has been one of the very few companies that has treated me exceptional from my first purchase (thanks mom) to the very last one in a few days. I hope some kid out there is getting his first pair today and in 30yrs he can say the same thing. Thank You Oakley. Its been an absolute pleasure.!!
To everyone at Oakley throughout all these years, stay safe, stay healthy, and stay happy my friends.
-over 30yrs a satisfied customer, your friend
-ROBERT TAYLOR!!!
View full review
Loss:
$180
Pros:
  • Oakley has been & will be the best sunglasses company ever
Cons:
  • There limited edition sales are too limited

Preferred solution: The right size frigskins

User's recommendation: ONE OF THE ALL TIME BEST COMPANIES EVER

JeanFrancois S Kvi

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Verified Buyer
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Defect glasses

Oakley - Defect glasses
Oakley - Defect glasses - Image 2
Oakley - Defect glasses - Image 3

Hi, I am from Germany and I bought an Oakley Plaintiff Squared Polished Chrome / Positive Red Iridium in 2014. Three days ago, I put it in an ultrasonic bath to clean it after a holiday on the beach.

Unfortunately, the glasses are scratched and damaged.

My question is, can I get the same sunglasses again? Thank you for an answer.

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Preferred solution: Full refund

User's recommendation: Please don‘t put it in a Ultrasonic bath cause it will damage the glasses. Oakley America sent my request to Oakley Germany since two days ago, but till now nobody contacted me yet.

SUSAN G Ndj

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Verified Buyer
|

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Verified Reviewer
| map-marker Lake Forest, California

Quality, Service, Price for Lack of Availability

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Oakley - Quality, Service, Price for Lack of Availability

12/23 I ordered at Dr. Tavel RX sunglasses.

These are JUNK!!! they have spent more time in repair than in use!

Currently they have lost ear piece- AGAIN! In past they have been put back on & glued more times than I count. Now one is GONE.

I used to love glasses & had a dozen pairs.

I WANT REPLACEMENT EARPIECES FOR FREE!!!

I have spent to many 70 mile trips back to the Dr.

for problems with these. Much bigger problems than this current one.

I am most angered about the lack of quality & ZERO human contact. I have called & cannot get past the prompt.

AI no doubt. I will not NEVER buy or recommend you EVER again UNLESS I get some satisfaction on the complaint.

Frames: Wire Tap 2.0 NEED EARPIECES

Susan Gamester-Stoner

3441 E 450 N

Peru, IN 46970

CALL ME 765-475-****

sgamester63@***.com

Next step if no reply:

Better Business Bureau

Facebook

EVERY complain site I can find

View full review
Loss:
$1000
Cons:
  • Junk no customer care

Preferred solution: Ear Pieces for Wire Tap 2.0

User's recommendation: DO NOT EVEN THINK ABOUT BUYING THIS JUNK!

2 comments
Jahangir A Eni

Please solp May deposit problem

Jahangir A Eni

Deposit problem please solp me

View more comments (1)
Amanda Nicole R

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Verified Buyer
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Warranty

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Oakley - Warranty
Oakley - Warranty - Image 2

Se hizo una orden de unas gafas de sol personalizadas modelo radar todos camino con un nombre (Ilam Gael) y llegaron esta tarde el pedido con el nombre mal escrito (Liam gaélico) nuestra solicitud es hacer el cambio del lente con el nombre escrito correctamente que seria Laam gaélico Estaríamos Agradecidos que nos puedan resolver.

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Pros:
  • Calidad
Cons:
  • Ninguna

Preferred solution: me gustaria recibir el producto (el lente) con el nombre correcto como se ordeno.

Rick S Axz

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Verified Reviewer

Broke frame

Oakley - Broke frame

I received these Oakleys for Father's Day and the frame broke very easily. Never had a pair of Oakleys break before. Cheaply made.

View full review
Loss:
$170
Pros:
  • Best glasses available
Cons:
  • So far these new glasses

Preferred solution: I would like a new pair of glasses

Amanda Nicole R

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Verified Reviewer

Warranty

llegó el pedido de unas gafas de sol Oakley radar ev path customizadas con el nombre en el lente mal escrito liam Gael cuando se supone que fuera Lyam Gael es por esto que se esta haciendo la reclamacion por que se solicita arreglar el nombre en el lente o cambiar el lente con el nombre bien escrito.

View full review
Pros:
  • Quality
Cons:
  • No one

Preferred solution: replace the lenses with the correct name ( Lyam Gael)

Adryan Ops

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Verified Reviewer
| map-marker Corpus Christi, Texas

I need my deposit refund a.s.a.p

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They said they mailed the check and they said it will be in on Wednesday, now it about to be Friday and no refund . It's been over a MONTH.

WTF ???Go Ray ban I am ... They couldn't even get the address right .

So it was returned. Wtf ???B.S.

View full review

User's recommendation: B.S. THEY CANT EVEN DELIVER. AND ITS NEEN OVER A MONTH WAITING FOR A RETURN OF FUNDS .

Pier Azb
map-marker Gregory, South Dakota

Customer service

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They never answered their phone had to go to a chat was approved for warranty sent the return request but two weeks still no replacement

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User's recommendation: Poor customer service

Kadeidra Tvq

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Verified Reviewer
| map-marker Orlando, Florida

Oakley lenses scratch easy when cleaning with provided cloth.

Every time I clean lenses with provided cloth and spray. My lenses have new scratches. This is ***

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User's recommendation: Not to buy Oakley glasses.

Varnell Dac

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Verified Reviewer
| map-marker Wilmington, Delaware

1 year warranty

Never told or given information about paying 40.00 for replacement, receipt information date given to customer service

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Cooper N Tbp

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Verified Reviewer

Did not receive my package

My package says it's delivered, but it hasn't arrived. I would like a refund or something to compensate for this, as it's ridiculous.

View full review
Loss:
$150

Preferred solution: Full refund

Jerry L Ggy

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Verified Reviewer
| map-marker Brea, California

Oakley lenses Peeling

I purchased Oakley Sunglasses years ago. I have taken good care of them but have Noticed that the material on the lenses is starting bubble or peel.

Lenses need to be replaced. I own my any different name brands and nothing like this has ever happened.

I noticed many complaints on the internet ? Why is going on with the lenses ?

View full review
Pros:
  • Good brand nice looking
Cons:
  • Lenses peeling - bad for customers

Preferred solution: Note- have had glasses for a long time.. own other brands as well. Just want help with replacement lenses for my Oakley’s

User's recommendation: Oakley is good But Lenses should not peel. Major complaints about this just from Oakley customers

Grayson L Vsq

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Verified Reviewer
| map-marker Denver, Colorado

Custom sunglasses came wrong

Hi my name is Grayson and I recently ordered a pair of custom glasses and a few things were off. For one the lenses were not mirrored making my eyes visible and make them look weird on my face.

Secondly the oakley logo on the side I had ordered as a gold color but instead they came as the normal grey white color. Thanks - Grayson

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1 comment
Guest

This just happened to me but my custom etching was wrong! Frustrating process but I got my money back

Anonymous
map-marker Phoenix, Arizona

I place an order on Saturday July the 27th 2024 I did not get a confirmation of my order or my order number. Can I get some help please!

I did not get a confirmation for my order, I ordered and backpack for my grandson Landon Montoya can you help me

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Anthony Q Ipn

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Verified Reviewer
| map-marker Naas, Co Kildare

Replacement lenses

I was rather looking to talk to someone, as I have lost my glases and in need of replacements please

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About

Related Companies

Luxottica, LensCrafters, Ray Ban, Pearle Vision, Sunglass Hut

Summary

Oakley is an American company that provides professional sports apparel and accessories for men and women. Company uses its self-invented technologies to combine specialized
sportswear and fashion. Company received over 600 patents. Oakley products are available in 110 countries in the world.
Company is headquartered in Southern California and works since 1975. Oakley has a great assortment of sunglasses, goggles, prescription eyewear, apparel, footwear and accessories. Oakley uses market-leading optical technology manufacturing high performance products. The world-class athletes and amateurs are main customers of the company. Oakley optic products are distributed under such brands as Eye Safety Systems, Fox Racing, Mosley Tribes, Oakley, Oliver Peoples, and Paul Smith Spectacles.

Oakley reviews and complaints

Oakley is ranked 300 out of 1809 in Jewelry and Accessories category

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