Most helpful review
New Reviewer

Nose piece lost

Rep was very helpful and will send aftermarket info so hopefully I can get issue resolved. I will get on site and see if my nose piece is available.
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#4071093 Review #4071093 is a subjective opinion of poster.
Location
Fort Worth, Texas

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Verified Reviewer New Reviewer

Fixture sale blunder

1.0
I went to the middlebury retailer months ago and reserved a fixture, tried to pay and was told i couldn't until the glasses were removed from the case, they took my info and assured me i would receive a call as soon as it was available, went in today and the fixture is...
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#3699277 Review #3699277 is a subjective opinion of poster.
Location
Middlebury, Vermont
Preferred solution
Deliver product or service ordered

Glasses sent to foothill damaged lens received by foothill 3/24 10:30am Bazzara name

Please call me can't get into website 248 946 ****let you know if this gets resolved very frustrating trying to get this resolved for 2 weeks now

User's recommendation: Don't know yet have wasted 2 weeks on this so far does anyone at Oakley know how to use a phone?

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#3469267 Review #3469267 is a subjective opinion of poster.
Location
Livonia, Michigan
Cons
  • Trying for 2 weeks to resolve issue
  • Obviously customer satisfaction not a priority
  • Horrible customer service after sale

Glasses sent to foothill damaged lens received by foothill 3/24 10:30am Bazzara name

Have not received confirmation that Foothill[ signed by Mr or Ms Bazzara received my glasses if they can't do anything let me know these were 200.00 golf glasses only 8 months old can be reached at 248 946 **** loved the glasses but"service after the sale "seems to be lacking Tim Dwojak
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#3469223 Review #3469223 is a subjective opinion of poster.
Location
Livonia, Michigan

Worst Customer Service Ever!

1.5
What the heck happened to Oakley?! Ive owned so many pairs of their glasses and the customer service Im dealing with right now is ridiculous! No one knows what theyre doing and they are being very passive aggressive with responses. Thing is, I decided to do it through Oakley.com instead of another online company and its been a disaster. Now Im getting a delayed shipping. Tomorrow, I will order my glasses from the other company and cancel my order with Oakley. So sad. Dont waste your time with this company. Dont even try to call customer service. They will put you through all types of prompts and then you get someone that doesnt know what they are doing. More reviews coming for this terrible company!

User's recommendation: Don’t use Oakley.com.

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#3359276 Review #3359276 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

Poor to Non-Existent Customer NO Service

1.0