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The "2-Day Shipping" is a scam designed to compete with companies like Amazon. There's a lengthy processing time that Oakley doesn't acknowledge anywhere on its website. I ordered glasses online and then began looking for a package after two days. After four days I...
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#1193878
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Adding my voice to those trashing Oakley customer service. Oakley sent me the wrong frame color. Called to set up a return and the rep tells me it could take 30 (!) days to process the refund. I said I don't want a refund, I want the glasses I ordered. Rep says they...
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1.0
#1191493
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My Husband's nose piece came off his prescription sunglasses , I called to get a replacement since they are still under warranty, they told me they didn't have any nose pieces in stock ( really? ) so I went to local eyeglass stores but couldn't find any that carry...
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1.0
#1188887
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Bad Oakley sunglasses

Bad Oakley sunglasses
I hardly wore my oakley sunglasses and always kept them in their poach. All of a sudden, the right lens was ruined.
#1172011
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Oakley - Hardly used it, then the lenses went obscure, just like a bi

Terrible and i am frustrated. I want them to fix it at no cost
1.2
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Zallaq, Southern Governorate
#1163063
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I ordered my son a ski jacket on December 14. It was supposed to arrive dec 26. it is now January 4 and I have not received anything nor have I heard from them. I called them three times and asked where the jacket was ?? they said it was in distribution. So why didn’t...
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#1162417
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Ordered on 12.6; sitting on 12.18 wondering why in 2017 it takes two weeks to get anything? Now i get to wait on the CS phone line for going on 22 minutes.... lucky me. So take my money and provide me nothing - good business model Oakley. Their website says spend more...
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#1150730
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Your staff is incompetent they do not care about the customer at all. If your product shows instock it damn well should be. I want to know how you are in business. It has been a horrible and your staff needs to learn some mannera. And apparently your care staff thinks...
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Anonymous
Anonymous

No it has not. The customer service for back of a letter word ***. So dissrespectful. And had no clue or just didn't care what they were doing. I just receive a package from ...

1.0
#1147899
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After calling costumer service center twice about my shipment continuously adding another day to the shipment and saying that it was still in process. Two different reps. a combined hour on hold, they said they had to cancel my order and there was nothing they could do...
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#1145938
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Ordered a ski helment on 11/19. The initial arrival estimate was 11/28. Then the shipment kept slipping. I contacted customer support. They said they had escalated the order. They couldn't provide a reason for the delay. The shipping day kept slipping day by day. I...
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2.0
I liked
  • Will never buy oakley again
I didn't like
  • Customer service
  • Processing time
#1144312
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