Oakley
Oakley Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oakley has 1.6 star rating based on 78 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Will never buy oakley again, Excellent products, Good looking glasses.
Cons: Obviously customer satisfaction not a priority, Customer service, Customer service and mis representation.Recent recommendations regarding this business are as follows: "Never pay full price, only buy on discount and purchase replacement lenses from a 3rd party.", "Steer clear of Oakley sunglasses. BUYER BEWARE!", "Buy there spend it", "I’m trying to get my warranty for my sunglasses and the customer service is close on a Sunday", "Don't know yet have wasted 2 weeks on this so far does anyone at Oakley know how to use a phone?".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oakley has 1.6 star rating based on 78 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Will never buy oakley again, Excellent products, Good looking glasses.
Cons: Obviously customer satisfaction not a priority, Customer service, Customer service and mis representation.Recent recommendations regarding this business are as follows: "Never pay full price, only buy on discount and purchase replacement lenses from a 3rd party.", "Steer clear of Oakley sunglasses. BUYER BEWARE!", "Buy there spend it", "I’m trying to get my warranty for my sunglasses and the customer service is close on a Sunday", "Don't know yet have wasted 2 weeks on this so far does anyone at Oakley know how to use a phone?".
Most users want Oakley to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpare parts enquiry
- Sunnies no longer have holes for head strap
Preferred solution: Spare parts for split jacket
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefusal of Warranty Service
- Modern design
- Interesting
- Cheap materials and poor warranty
- Expensive
Preferred solution: Full refund
User's recommendation: Never pay full price, only buy on discount and purchase replacement lenses from a 3rd party.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Panorama City, CaliforniaWarranty Refusal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ann Arbor, MichiganDO NOT fall for custom orders!
User's recommendation: Steer clear of Oakley sunglasses. BUYER BEWARE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAsk about my OAKLEY glasses
Preferred solution: Replacements or repairs
User's recommendation: Buy there spend it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSunglasses warranty with no receipt
- Great sunglasses
- Your customer service is not open on saturday and sunday
Preferred solution: My warranty for my Oakley sunglasses
User's recommendation: I’m trying to get my warranty for my sunglasses and the customer service is close on a Sunday
Nose piece lost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Middlebury, VermontFixture sale blunder
I went to the middlebury retailer months ago and reserved a fixture, tried to pay and was told i couldn't until the glasses were removed from the case, they took my info and assured me i would receive a call as soon as it was available, went in today and the fixture is there sold to someone else and little is done to find my info. I am angry and frustrated and was assured it was mine, it sits there and i can load it up anytime, i was just waiting for the call. Please refund the buyer for the oakley case and sell it to me as promised, it is not my fault that a "previous employee was incompetent" please contact me with resolution asap!!!
Preferred solution: Deliver product or service ordered
Glasses sent to foothill damaged lens received by foothill 3/24 10:30am Bazzara name
Worst Customer Service Ever!
User's recommendation: Don’t use Oakley.com
Glasses sent to foothill damaged lens received by foothill 3/24 10:30am Bazzara name
- Obviously customer satisfaction not a priority
- Trying for 2 weeks to resolve issue
- Horrible customer service after sale
User's recommendation: Don't know yet have wasted 2 weeks on this so far does anyone at Oakley know how to use a phone?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spartanburg, South CarolinaPoor customer service
I am so very disappointment in the notable decline of customer service as of late. The Customer Service Reps (CSRs) that I spoke with on the phone and the second that I chatted with this morning was completely unwilling to assist me.
We have been loyal to the Oakley brand because of their historically wonderful costumer service. I ordered a pair of very expensive sunglasses for my husband at 8:43 PM EST. The very next morning, I realized that I ordered the wrong sunglasses. I immediately reached out to Oakley.
Without even attempting to try to assist me, I was simply told, " We can't help you and no returns because your glasses were "custom"." First off, these glasses were clearly not custom if they were able to ship them within 10 hours of which most of those hours were overnight. The sunglasses that I ordered were not engraved or anything that could not be returned, if Oakley truly want to help; as we order replacement parts all the time when we break our sunglasses so I know it is just a matter of disassembling the glasses. After speaking to someone on the phone, and chatting with the CSR (Both negative experiences), I decided to email at Oakley at the instruction of the CSR that I spoke with on the phone. I received an email stating "We are currently answering emails within 2 business days." That was super shady, along with the fact that the notice of shipping was email after I spoke with CRS #1.
I fully admit that this was my mistake, but Oakley could have at least attempted to assist me provided the short time between ordering and "Supposedly Shipping." Also, I was told by the CSR that my item had not yet been shipped, so I am also confused on why I would have received an email stating that my order had shipped?
I am so disappointed that Oakley failed to even assist a faithful customer in a minor way so that I could re-order an even more expensive pair of sunglasses. I will be spending my money at Prada going forward for sunglasses
User's recommendation: do not do business
Poor to Non-Existent Customer NO Service
- Popular
- Obviously customer satisfaction not a priority
- No customer service
- Bad quality
Preferred solution: My sunglasses BACK
Denied warranty claim
Preferred solution: Repair of my product defect, for a product that was damaged new out of the box
User's recommendation: Avoid at all costs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lexington-Fayette, KentuckyMistake on Oakley store
I bought several sunglasses and lenses in KY the last month on a trip, I haven't with me the sunglasses which I was needed to change their lenses so I asked for help in the store to recognize the model of them. They were pretty sure of the model and gave me lenses for a jawbreaker (which was correct), radarlock (also correct) and half jacket... When I got back home, I tried them and oh surprise!!! wasn't a halfjcket! it's a fast jacket!!!
I sent an email to Oakley.com and they said, sorry... we just attend online shops not in-store. so my only option is to travel back to Kentucky and go to the store to get some kind of warranty for their mistake!?
Is amazing the bad customer service they have, and how easy is for them to send you directly to ***
Oakley was my fav brand until today....
The email....
"Thank you for contacting Oakley. I'm sorry to hear that your in-store order is not working out.
However, you have reached Oakley.com Customer Care. We are not able to accept returns on items placed outside of Oakley.com. We would recommend contacting the original retailer to determine if a return is possible."
- Good looking glasses
- Excellent products
- Customer service and mis representation
- Obviously customer satisfaction not a priority
Preferred solution: Let the company propose a solution
Incomplete address on package so never delivered and sent back by post office. So I call Oakley to correct the mistake and still waiting for my package to be delivered. It will hopefully be here soon
Preferred solution: Price reduction
User's recommendation: Make sure to check updates on tracking your package especially your address
About
, , , ,
Oakley is an American company that provides professional sports apparel and accessories for men and women. Company uses its self-invented technologies to combine specialized
sportswear and fashion. Company received over 600 patents. Oakley products are available in 110 countries in the world.
Company is headquartered in Southern California and works since 1975. Oakley has a great assortment of sunglasses, goggles, prescription eyewear, apparel, footwear and accessories. Oakley uses market-leading optical technology manufacturing high performance products. The world-class athletes and amateurs are main customers of the company. Oakley optic products are distributed under such brands as Eye Safety Systems, Fox Racing, Mosley Tribes, Oakley, Oliver Peoples, and Paul Smith Spectacles.
Oakley is ranked 320 out of 1425 in Jewelry and Accessories category
Brands Related to Oakley
Companies Similar to Oakley
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I’m getting the SAME treatment.