Oakley Reviews and Complaints
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1
ISSUE RESOLVED
78
TOTAL REVIEWS
$7.4K
CLAIMED LOSSES
$219
AVG LOSS
16K
PAGE VIEWS
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Cons
- Obviously customer satisfaction not a priority
- Processing time
- Poor ownership of customer concern
Pros
- Will never buy oakley again
- I used to think they had nice sunglasses
- Good looking glasses
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- Latest review first
- Most helpful reviews first
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Oakley review: Never send the right *** the first time
I ordered a pair of holbrook customs and they came in the wrong color sent them back waited another 4 days for them to come back then they had the wrong lenses sent them back and now they come back with the same lenses.
Most Helpful
Review
Pros
- Will never buy oakley again
Cons
- Customer service and mis representation
- Obviously customer satisfaction not a priority
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Oakley review in Detroit, Michigan: Defect sunglasses
Nothing has happened I will never buy Oakley again or recommend.
Review
Oakley review in Detroit, Michigan: Defect sunglasses
this photo goes with skspencer56@gmail.com
Review
Oakley review in East Syracuse, New York: Very Disappointed
I purchased the sunglasses in Feb. 2019. I've sent you photos of the side piece that connected to the main body broke at the connection.I asked them to either fix or replace them. You said no, Over the years I've have bought at least 4 or 5 pairs of your sunglasses, I'm very disappointed...
Review
Pros
- Good looking glasses
Cons
- Pair i had were defective
Reason of review
Damaged or defective
Loss
$180
Preferred solution
Please fix them
Oakley is one of the Worst company EVER !!!
Oakley is one of the Worst company I have come across , I purchased a glasses from them almost a month ago and did like it I returned the glasses the same day I received it and till date almost after a month too I haven't received my refund !! Guys DO NOT BUY FROM OAKLEY WEBSITE EVER !! , please save your money and buy from somewhere else... and dont even ask about their WORST customer care available they are least concerned to help you out ... Good luck !
Review
Product
Oakley Sunglasses
Update by user Jul 19
**addendum: I meant to say I was leaving on my hiking trip on Sunday, July 21, not the 22nd. The 22nd is Monday when my sunglasses are scheduled to arrive - after my departure date.
Original review posted by user Jul 19
Ordered sunglasses online on Sunday, July 14 to bring on a hiking trip beginning Sunday,...Review
Pros
- I used to think they had nice sunglasses
Cons
- Are mean
- Are unreliable
Reason of review
Poor customer service
Preferred solution
Full refund
Oakley review: Frame Issues
Looks like it’s during business hours and it’s 1519 Monday afternoon West Coast time
Review
Product
Oakley Sunglasses
Oakley review: Because the store closed where I brought at.
The frame name is Commit and you don’t have any replacement for the lenses. That is terrible especially if you love the way the frame fit you.
Review
I have been a long time buyer of oakley and the last pair i had was the flak jacket camo edition. I had to have them replaced 2 times due to the lens which is made to come out eailsy break when i had never tried or had a desire to remove them. My mother went to branson...
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Resolved
Review
Oakley review in Providence, Rhode Island: Half a month shipping delay
I ordered a snow helmet on December 15, with two Day shipment. Today is December 27, and the item is still not shipped yet. I called the customer care center and she told me to wait for UPS email when they come pick the item up. Then I asked when will they pick up, she said she did not know. She repeatedly asked me to wait for the UPS email without trying to help me.
Review
Pros
- Will never buy oakley again
Cons
- Obviously customer satisfaction not a priority
- Poor ownership of customer concern
- Customer service
Reason of review
Problem with delivery
Loss
$106
Preferred solution
Deliver product or service ordered
Tags
Oakley review in Melbourne, Victoria: Item not receive and no communication (no email or phone call)
On 13 November 2018, I purchased 2 pairs of Flight Deck XM (Asia Fit) Snow Goggles, together worth $520. It is now 12 December 2018 and I still have not received either pair of goggles and I have not received an email to update me or explain. Upon calling, they informed me they ran out of stock and just hadn't emailed me. There was no compensation.
Review
Reason of review
Problem with delivery
Loss
$520
Preferred solution
Deliver product or service ordered
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