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Ordered a pair of custom glasses and received two day shipping. Thought this was pretty cool as there were “custom”, but also claimed to be in stock. After three days, no glasses. I went online to track the shipment and my order was clearly outlined, still showing in...
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1.0
I didn't like
  • Poor ownership of customer concern
  • Customer service and mis representation
#1286508
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Oakley - Worst experience; Policies NOT clarified
Oakley - Worst experience; Policies NOT clarified
Oakley - Worst experience; Policies NOT clarified
Oakley - Worst experience; Policies NOT clarified
DO NOT ORDER FROM OAKLEY I’m very disappointed in my Oakley experience. Oakley’s have always been THE brand and “the cool glasses” to own! My boyfriend wanted some for his birthday so we sat down to order them. He decided he wanted to customize them. Before we ordered,...
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1.1
#1255252
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I'm definitely not one who could afford the stuff I wear. I go thru this seasonally (lol). This is my 6th pair of Oakley's. I've gone thru the past 2 in a row (Fuel Cell, Oilcan) stolen back to back. PICKPOCKETED! In MY city (NYC). Whatever. But my latest (and last...
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4.0
#1248627
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E-MAIL ENVIADO A LuxotticaMessico.CustomerCare@mx.luxottica.com DIA 20/FEBRERO/2018 Buenos días, Como podrán ver en el histórico de e-mails abajo, hacen 2 años tuve un problema con las micas de unos lentes Oakley. Ustedes me ayudaron cambiando las micas (las llevé a...
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I didn't like
  • Way they ignore a problem and didnt offer a solution
#1239985
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Love their products, but the online store needs an overhaul. The website has products listed for sale that are not available. You receive no notification. I received an email that said my entire order was canceled. Called customer service. Was told it was a technical...
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2.3
#1221202
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This is a scam. Worst company to deal with when it comes to customer services. Salle items online that are not available for shipping . What a crap of service and the only thing they said is " Sorry" Never buy again from them. Don't waste your money. If you don't call...
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1.0
#1220510
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Oakley - Snail Processing and Shipping

Ordered the 15th of March; Processed the 19th, changed shipping estimate 3 times. 7-day delivery of replacement lenses costing $75. Hope Amazon starts manufacturing quality sunglasses so they can teach greedy companies how to operate and exceed.
1.2
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1214907
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I wish I could give 0 stars!!!! Oakley deserves to be OUT OF BUSINESS!!! I have NEVER in my life have dealt with such INCOHERENT and SENSELESS people!!!! I paid almost $200 on snowboarding goggles that I needed as a present. I paid for "2 business day shipping." ALMOST...
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#1214126
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The "2-Day Shipping" is a scam designed to compete with companies like Amazon. There's a lengthy processing time that Oakley doesn't acknowledge anywhere on its website. I ordered glasses online and then began looking for a package after two days. After four days I...
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#1193878
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Adding my voice to those trashing Oakley customer service. Oakley sent me the wrong frame color. Called to set up a return and the rep tells me it could take 30 (!) days to process the refund. I said I don't want a refund, I want the glasses I ordered. Rep says they...
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1.0
#1191493
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