Adam Alaniz

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Verified Reviewer
| map-marker Midland, Texas

Bad Lenses

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Lenses started to peel and they only want to give me a coupon. We have a store here in Midland texas that could handle and fix problem in 10 minutes instead of me wasting my time.
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Loss:
$200

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy because you won't get good warranty or service

Eddie M Lgr

Unable to get a case included with the price of sunglasses

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Was going to buy a pair of Oakley sunglasses not a cheap pair asked if sunglasses case would be included told no bearing in mind in the past have brought rayban and Annette glasses case has always been provided at no extra cost
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Pros:
  • Quality
Cons:
  • Customer service

Preferred solution: Let the company propose a solution

User's recommendation: Think before you buying Oakley cases not included

Joshua R Lyg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service

I'm trying to get in contact with a customer service PERSON. I have a pair of Oal Key half jacket 2.0 xl that frame broke on the right side .. I can't pind a part number or the options to just buy the replaceable left or right ear pieces 'frame " not the slide over sock things, is there a phone number that will actually connect me to a person to speak with??
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Preferred solution: Let the company propose a solution

User's recommendation: Hope you don't ever have to replace the side parts of the half jacket frames

Anonymous
map-marker Plainfield, Illinois

Iridium lenses

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No one has ever talked to me in person. My suggestion to anyone who want a pair of quality sunglasses with great customer service, trash the Oakley's and buy Ray Bans. I did exactly that and couldn't be happier. I through out the junk Oakley's (they were 4 months old)out and buy Ray Bans. GREAT COMPANY Much better quality for about the same price.
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User's recommendation: DUMP OAKLEY AND BUY RAYBAN

Anonymous
map-marker Moncton, New Brunswick

More than one pair of sunglasses broke in a spot none should. They won’t get back to me to warrantie them. 200$ glasses should not break like that and have been trying for years now. No response!

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Broken sunglasses 2 pair in same weird spot. 200$ pairs and they wont get back to me. Its been a long time.
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User's recommendation: Don’t waste your $!

Anonymous
map-marker Plainfield, Illinois

Iridium lens

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The lenses are constantly smeared no matter what is used to try to clean them. Word of caution DO NOT waste your money on any Oakley Sunglasses iridium lenses. Can't even talk to a live customer service rep. Goodbye Oakley, hello Rayban.
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User's recommendation: Don't waste your money on Oakley Sunglasses with iridium lenses.

Anonymous

Poor product and bad customer service

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Product failed twice. Both times with the finishing breaking down. Once within the first 2 hours of owning them, and again a couple months in. The first time I had to buy a more expensive Frame due to that's all that was in stock. The Second time when the more expensive ones failed I was offered a one replacement offer of a cheaper frame. They said it was a "take it or leave it situation" This company is horrible. Will never buy an Oakley product again.
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User's recommendation: Don't waste your money on this garbage

Beth L Orq

One of my pairs of sunglasses, my favourite ones have broken is a very unrepairable place. They are my favourites!!! I am devastated. The closest pair I can find are the rose gold aviator. Please.

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My glasses broke is a strange untepairable spot. I paid 300$ for them. Can you please help me. My dogs even wear your product.
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Pros:
  • I used to think they had nice sunglasses
Anonymous
map-marker Miami, Florida

No wonder your customer service is called pissed customs service.

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again my lens are so cracked and messed up, i can't see out of them. bums my out because i took good care of these glasses. i have been on oakley customer for 30 years and i think it time to look for a new company. oh and i found a cheap sunglasses on the beach and they are just fine. old oakley customer go to a different sunglass company
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Anonymous
map-marker Moncton, New Brunswick

They haven’t got back to me in years and now my warranty is up!

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Sunglasses broke in a place none do. Manufacturers defect. They were 300$ and.broke not even fixable. Not the first pair and my ski goggles cracked 2 pair. The clothing is cheap material!
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User's recommendation: Not worth the $ for the warranty. They don’t get back to you. Just send you in circles until the warranty is up!

Anonymous
map-marker Midland, Texas

Customer service

Their sunglasses started to peel and I have the receipt and all they wanna do is give a 50% credit. They have a store in midland Texas and they could handle in 10 minutes but sent me a coupon to order more. DUMB!!
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User's recommendation: If you buy oakleys you will not get the customer warranty or service you buy for.

Susan N Dqo

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Verified Reviewer
| map-marker Sacramento, California

Complaint

Spent quite a bit of money in the store And had to return one of the pairs that I purchased and was treated very poorly by a girl named Andrea At the Nut tree location I have never been treated so rudely and you can count on word-of-mouth conversation regarding this particular store and Oakley in general I will never be a return customer
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Pros:
  • Will never buy oakley again

Preferred solution: Let the company propose a solution

User's recommendation: I don't recommend shopping at this location Unless you wanna feel bad

Anonymous
map-marker Los Angeles, California

Rude sales person

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there's been no resolution to this Oakley keeps telling me to fill out a form and I can't find the form plus I shouldn't have to fill out a form Plus I got the impression that they were not going to do anything about it. They certainly aren't going to make it right with me And I will never shop there again That's how bad it was
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User's recommendation: Don't shop at that location or put trust in purchase

Matt Y

Poor Website Ordering/Shipping/Customer Service

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I placed an order for a pair of sunglasses on Sunday October 25th. When I finished my order their website indicated that I qualified for "2 day express shipping" I figured that was great because I was planning to go on a trip to sunny Florida the following week so I'd have them prior to leaving as the order summary noted the expected arrival date was October 30th.

Which, when I think about it is still well beyond 2 days, but oh well. Throughout the week I checked up on the order status occasionally to see if my order moved from "processing" to shipped. Unfortunately, it hadn't so by the morning on the 29th I was concerned so I reached out to there customer support online chat. Things started out well, the agent was nice.

They noted they thought there might have been an error with the order so they were checking with the warehouse. Sadly, our first chat was disconnected, but I was able to try again and go the same person. Unfortunately, because we were disconnected, I had to start over. A small strike against them there, but I understand it.

They got the warehouse and told me there was no problem my order would ship within 48 hours. That was where things took a turn for the worse. I proceeded to ask about the expected delivery date and how or why there was no update provided if there was a change to the expected deliver date. I've still go no explanation to that question.

I asked if there was anyway to expedite the order as I ordered them with a certain expectation of delivery. The agent proceeded to point out to me the date said estimated delivery date. (which is so misleading) At that point I was told there was nothing that could be done to change the order or date as things were already in process. Odd, because it had been "in process" on their site until I reached out to them that morning.

This frustrated and annoyed me deeply. At that point the chat agent basically dismissed any additional questions or concerns only telling me that if I wanted to escalate the issue to a manager I'd have to call in to do so. Which annoys me even further, in our time of the digital age, I can't believe that we are still to the point that things cannot be escalated within digital communication methods. The agent abruptly ended our chat, only asking if there was "anything else" they could help with.

I decided to check around to a more reliable source of shopping, Amazon.com. As I looked there, they had the same product at a better price and were offering a guaranteed delivery date. Say what you want about Amazon, but they are pretty darn reliable. At that point, I reached out to Oakley chat support and asked what it would take to cancel my order because I was frustrated.

I was told that because it was "in process" to be shipped it could not be canceled. I became even more frustrated and annoyed. The person asked me why so I explained and again got the same answers as the first person, but they went further to explain the complimentary "2 day express shipping" also included a 48-72 hour processing lag time, which is nowhere to be found on the Oakey website( I checked again when I mocked up a new order of the exact same thing). At this point I'm beside myself at the lack of transparency and total disregard for how this experience as made me feel about Oakley.

I again, ask for escalation and am told the same thing, I'd need to call, but they then took it further again. Advising the the process for "everyone" would be the same, there was nothing that could be done and then went so far as to quote "this is company policy". As most customers know, if you want to frustrate and annoy your customer the best way to do that is say "I can't do something because it's company policy". We as customers LOVE that.

They ended the chat in much the same way as the first agent did, abruptly and with out regard for any of the way the experience had left me feeling about Oakley and their poor customer service. During the time, I tried to reach out to their email support to explain everything that had happened, hoping that there was some way for this situation to have a somewhat decent ending. All I was really asking for was for them to deliver on, what I thought was a promise of "2 day express shipping" and the delivery date of October 30th directly from their website from the date the order was placed. To my dismay, the email response was even more dismissive.

I received a generic apology for the way the situation had left me feeling and nothing more. No acknowledgement of any of the misrepresentation or miscommunication from there side.....nothing. Again, responded to them asking for something to be looked into or done and also for this to be escalated to a manger. The response was in order for this to be done, you need to call to discuss this with someone and it's been the same way every time, nothing more.

They simply won't take any actions to help me understand or help resolve this disappointing experience. They seem to have a total disregard for any of my concerns or how this experience has left me feeling towards their company.

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Pros:
  • Excellent products
Cons:
  • Customer satisfactionexperience is not a priority

Preferred solution: Let the company propose a solution

User's recommendation: Do not buy anything from oakley.com or at least have lower expectations

Rob S Uxs

Never received replacement sunglasses

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Oakley - Never received replacement sunglasses
BI was told that they would send my replacement sunglasses and never did, now they are saying I have to start all over again, been messing with this for months, makes me want to go on all public media and complain
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Pros:
  • Will never buy oakley again
Cons:
  • Obviously customer satisfaction not a priority
  • Customer service and mis representation

Preferred solution: Deliver product or service ordered

User's recommendation: Buy somewhere else