Oakley
Reviews and Complaints
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Verified Reviewer | Midland, TexasBad Lenses
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy because you won't get good warranty or service
Unable to get a case included with the price of sunglasses
- Quality
- Customer service
Preferred solution: Let the company propose a solution
User's recommendation: Think before you buying Oakley cases not included
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
Preferred solution: Let the company propose a solution
User's recommendation: Hope you don't ever have to replace the side parts of the half jacket frames
Iridium lenses
User's recommendation: DUMP OAKLEY AND BUY RAYBAN
More than one pair of sunglasses broke in a spot none should. They won’t get back to me to warrantie them. 200$ glasses should not break like that and have been trying for years now. No response!
User's recommendation: Don’t waste your $!
Iridium lens
User's recommendation: Don't waste your money on Oakley Sunglasses with iridium lenses.
Poor product and bad customer service
User's recommendation: Don't waste your money on this garbage
One of my pairs of sunglasses, my favourite ones have broken is a very unrepairable place. They are my favourites!!! I am devastated. The closest pair I can find are the rose gold aviator. Please.
- I used to think they had nice sunglasses
No wonder your customer service is called pissed customs service.
They haven’t got back to me in years and now my warranty is up!
User's recommendation: Not worth the $ for the warranty. They don’t get back to you. Just send you in circles until the warranty is up!
Customer service
User's recommendation: If you buy oakleys you will not get the customer warranty or service you buy for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sacramento, CaliforniaComplaint
- Will never buy oakley again
Preferred solution: Let the company propose a solution
User's recommendation: I don't recommend shopping at this location Unless you wanna feel bad
Rude sales person
User's recommendation: Don't shop at that location or put trust in purchase
Poor Website Ordering/Shipping/Customer Service
I placed an order for a pair of sunglasses on Sunday October 25th. When I finished my order their website indicated that I qualified for "2 day express shipping" I figured that was great because I was planning to go on a trip to sunny Florida the following week so I'd have them prior to leaving as the order summary noted the expected arrival date was October 30th.
Which, when I think about it is still well beyond 2 days, but oh well. Throughout the week I checked up on the order status occasionally to see if my order moved from "processing" to shipped. Unfortunately, it hadn't so by the morning on the 29th I was concerned so I reached out to there customer support online chat. Things started out well, the agent was nice.
They noted they thought there might have been an error with the order so they were checking with the warehouse. Sadly, our first chat was disconnected, but I was able to try again and go the same person. Unfortunately, because we were disconnected, I had to start over. A small strike against them there, but I understand it.
They got the warehouse and told me there was no problem my order would ship within 48 hours. That was where things took a turn for the worse. I proceeded to ask about the expected delivery date and how or why there was no update provided if there was a change to the expected deliver date. I've still go no explanation to that question.
I asked if there was anyway to expedite the order as I ordered them with a certain expectation of delivery. The agent proceeded to point out to me the date said estimated delivery date. (which is so misleading) At that point I was told there was nothing that could be done to change the order or date as things were already in process. Odd, because it had been "in process" on their site until I reached out to them that morning.
This frustrated and annoyed me deeply. At that point the chat agent basically dismissed any additional questions or concerns only telling me that if I wanted to escalate the issue to a manager I'd have to call in to do so. Which annoys me even further, in our time of the digital age, I can't believe that we are still to the point that things cannot be escalated within digital communication methods. The agent abruptly ended our chat, only asking if there was "anything else" they could help with.
I decided to check around to a more reliable source of shopping, Amazon.com. As I looked there, they had the same product at a better price and were offering a guaranteed delivery date. Say what you want about Amazon, but they are pretty darn reliable. At that point, I reached out to Oakley chat support and asked what it would take to cancel my order because I was frustrated.
I was told that because it was "in process" to be shipped it could not be canceled. I became even more frustrated and annoyed. The person asked me why so I explained and again got the same answers as the first person, but they went further to explain the complimentary "2 day express shipping" also included a 48-72 hour processing lag time, which is nowhere to be found on the Oakey website( I checked again when I mocked up a new order of the exact same thing). At this point I'm beside myself at the lack of transparency and total disregard for how this experience as made me feel about Oakley.
I again, ask for escalation and am told the same thing, I'd need to call, but they then took it further again. Advising the the process for "everyone" would be the same, there was nothing that could be done and then went so far as to quote "this is company policy". As most customers know, if you want to frustrate and annoy your customer the best way to do that is say "I can't do something because it's company policy". We as customers LOVE that.
They ended the chat in much the same way as the first agent did, abruptly and with out regard for any of the way the experience had left me feeling about Oakley and their poor customer service. During the time, I tried to reach out to their email support to explain everything that had happened, hoping that there was some way for this situation to have a somewhat decent ending. All I was really asking for was for them to deliver on, what I thought was a promise of "2 day express shipping" and the delivery date of October 30th directly from their website from the date the order was placed. To my dismay, the email response was even more dismissive.
I received a generic apology for the way the situation had left me feeling and nothing more. No acknowledgement of any of the misrepresentation or miscommunication from there side.....nothing. Again, responded to them asking for something to be looked into or done and also for this to be escalated to a manger. The response was in order for this to be done, you need to call to discuss this with someone and it's been the same way every time, nothing more.
They simply won't take any actions to help me understand or help resolve this disappointing experience. They seem to have a total disregard for any of my concerns or how this experience has left me feeling towards their company.
- Excellent products
- Customer satisfactionexperience is not a priority
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy anything from oakley.com or at least have lower expectations
Never received replacement sunglasses
- Will never buy oakley again
- Obviously customer satisfaction not a priority
- Customer service and mis representation
Preferred solution: Deliver product or service ordered
User's recommendation: Buy somewhere else
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