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I purchased my first and last pair is expensive glasses from Oakley "replaceable lenses" split-Jacket model. I was sold on the FACT that I could replace the lenses with different types; clear, dark, polorize , etc. Now 4 years later I cannot buy any lenses because...
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Anonymous
Smitty

You misinterpreted the contract which , as usual, was not written for your benefit.Those items were available at that moment but likely contained no reference to the length of...

2.0
#1098975
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This is the worst customer service I have ever dealt with, they messed up my custom glasses 3 different times and I still don't have the correct ones that I ordered. Waste of 200 dollars and now they won't even give me my money back. I waited 9 months to get a new pair...
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1.0
I didn't like
  • Bad quality
  • Obviously customer satisfaction not a priority
#1084984
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I bought the crossrange sunglasses from oakley. When I received them I was missing the large nose pad. I send them back to Oakley, I got an email stating that the current model was not available anymore. I was ask to choose two models from their website with similar...
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1.0
I liked
  • Will never buy oakley again
I didn't like
  • Online warranty
  • Customer service
#1067033
Reply to reviews
Oakley - Frustrated
Oakley - Frustrated
Oakley - Frustrated
1/3

Oakley - Frustrated

Oakley
#1105970
2.5
Details
All of a sudden, when i opened my oakley sunglasses cover which i always take good care of, i find one of the lenses as if it is peeling off a certain thin membrane. This is an authentic oakley which i bought some three years ago
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
Staff
Value for money
Warranty

Third pair of Oakley prescription sunglasses

Oakley
#1082792
1.5
Details
I won't even bother complaining to Oakley about my glasses. After seeing the same issue with other people . My prescription sunglasses are fading out in the lens area. What a joke two out of three pairs have faded out where you can't even see through them. As much money as you pay for these glasses you think they would be better quality.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
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Website

Oakley - Worse service

Oakley
#1079542
attempted to get assistance on return of broken RX glasses, rep unable to give me address or manager name. Absolutely a waste of 22 minutes on phone
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Oakley - Hijinx Review from Quairading, Western Australia

Oakley
#869016
1.0
Details
I bought a pair of Oakley Hijinx sunglasses in 2012 for $220.00 and now the polarised lense is bubbling and peeling and cos the warranty ran out 12 months ago all Oakley have offered is a 25% discount on a new pair.... Wat a joke! Customer satisfaction obviously doesn't matter to Oakley and I'm disgraced to think they were once a reputable company!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Worst and longest purchase I've ever made. Starting dealing with Oakley on Nov 25, 2016 and finally ended on Jan 13, 2017. Ordered a custom pair of glasses with etching (which I had to pay extra for). Received the glasses and the etching was of very poor quality....
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#992764
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Buyer Beware. I’ve owned Oakley prescription sunglasses for fifteen years. In 2013 due to a prescription change, I had new lenses made. Within 21 months the iridium coating failed. I received warranty replacements but sadly within 12 months the coating failed again!...
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1.0
I didn't like
  • Bad quality
  • Obviously customer satisfaction not a priority
  • Lack of customer service
#990352
Reply to reviews
I was assaulted verbally and threatened while shopping by and employee named Johnny at the Las Americas location. He said he would meet out in the parking lot and also would look my personal information on Oakley's computers and come to my house. I contacted the...
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1.0
I didn't like
  • Employee johnnymanagement
#981463
Reply to reviews

I have been trying for a month to get a refund on glasses that I sent back to Oakley. They received them back on 11/26/16 and after several phone calls most just on hold for 20 mins or more. I was told I would receive my refund that there was a computer glitch....I am...
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3.6
I didn't like
  • Obviously customer satisfaction not a priority
  • Lack of customer service
#976602
Reply to reviews
I called and went online seems I got the run around , my glasses are less than a year old and I took well care of them . I was not trying to get a free pair just trying to get a repair job! not looking for anything free! I went to a Oakley store they told me that I...
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2.9
I didn't like
  • Obviously customer satisfaction not a priority
#897492
Reply to reviews
Oakley response to their mistake-aggravating
I ordered a set of replacement lenses for a pair of fast jacket sunglasses. I received the wrong lenses even though the paperwork and the box they came in said they were fast jacket xl lenses. I will try to attach photo. Oakley's response(not to my email, I had to...
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Anonymous
Anonymous

Looks like they made a mistake. Why not just send the lenses back and have them ship the correct ones to you?

I didn't like
  • Obviously customer satisfaction not a priority
#889714
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Three years ago, I bought a pair of prescription Oakley. Three months ago, the left temple of my Oakley broke off, without incident. I have never abused the product. Authorized dealers gave me the run around. I sent the broken Oakley to its head office, addressed to...
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#889240
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