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I ordered a new pair of sunglasses 7 day ago, today I called and they told me that still in processing, then I request to cancel the order because they didn't know why the order still in process. Long story short I can't cancel the order because is still in processing,...
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1.0
I didn't like
  • Processing time
#1132348
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I went to put on my $400 dollar pair of 1.5 year old glasses when the arm fell off. The glasses were not badly broken but the spring hinge let loose. I followed the the steps with oakley warranty. first it took almost 3 weeks to get a response and when i did they...
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Anonymous
Smitty

New $400 glasses worth $400 used a year and a half later ?Not by any known legal method of accounting or calculating depreciation.Or any reasonable claim.Repair is another sto...

1.0
Ville De Québec, Quebec
I liked
  • Will never buy oakley again
#1124417
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Oakley - Frustrated
Oakley - Frustrated
Oakley - Frustrated
All of a sudden, when i opened my oakley sunglasses cover which i always take good care of, i find one of the lenses as if it is peeling off a certain thin membrane. This is an authentic oakley which i bought some three years ago
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Anonymous
Anonymous

*** man if took 3 years of course it be damaged . You should change your sunglasses every year so don't be cheap .This is not the company fault however it might melted as it s...

2.5
#1105970
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Third pair of Oakley prescription sunglasses

Oakley
#1082792
1.5
Details
I won't even bother complaining to Oakley about my glasses. After seeing the same issue with other people . My prescription sunglasses are fading out in the lens area. What a joke two out of three pairs have faded out where you can't even see through them. As much money as you pay for these glasses you think they would be better quality.
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Advertised vs Delivered
Customer service
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
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Product or Service Quality
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Warranty
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Oakley - Worse service

Oakley
#1079542
attempted to get assistance on return of broken RX glasses, rep unable to give me address or manager name. Absolutely a waste of 22 minutes on phone
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Oakley - Hijinx Review from Quairading, Western Australia

Oakley
#869016
1.0
Details
I bought a pair of Oakley Hijinx sunglasses in 2012 for $220.00 and now the polarised lense is bubbling and peeling and cos the warranty ran out 12 months ago all Oakley have offered is a 25% discount on a new pair.... Wat a joke! Customer satisfaction obviously doesn't matter to Oakley and I'm disgraced to think they were once a reputable company!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I purchased my first and last pair is expensive glasses from Oakley "replaceable lenses" split-Jacket model. I was sold on the FACT that I could replace the lenses with different types; clear, dark, polorize , etc. Now 4 years later I cannot buy any lenses because...
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Anonymous
Smitty

You misinterpreted the contract which , as usual, was not written for your benefit.Those items were available at that moment but likely contained no reference to the length of...

2.0
#1098975
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This is the worst customer service I have ever dealt with, they messed up my custom glasses 3 different times and I still don't have the correct ones that I ordered. Waste of 200 dollars and now they won't even give me my money back. I waited 9 months to get a new pair...
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1.0
I didn't like
  • Obviously customer satisfaction not a priority
  • Bad quality
#1084984
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I bought the crossrange sunglasses from oakley. When I received them I was missing the large nose pad. I send them back to Oakley, I got an email stating that the current model was not available anymore. I was ask to choose two models from their website with similar...
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1.0
I liked
  • Will never buy oakley again
I didn't like
  • Online warranty
  • Customer service
#1067033
Reply to reviews
Worst and longest purchase I've ever made. Starting dealing with Oakley on Nov 25, 2016 and finally ended on Jan 13, 2017. Ordered a custom pair of glasses with etching (which I had to pay extra for). Received the glasses and the etching was of very poor quality....
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#992764
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Buyer Beware. I’ve owned Oakley prescription sunglasses for fifteen years. In 2013 due to a prescription change, I had new lenses made. Within 21 months the iridium coating failed. I received warranty replacements but sadly within 12 months the coating failed again!...
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1.0
I didn't like
  • Bad quality
  • Obviously customer satisfaction not a priority
  • Lack of customer service
#990352
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I was assaulted verbally and threatened while shopping by and employee named Johnny at the Las Americas location. He said he would meet out in the parking lot and also would look my personal information on Oakley's computers and come to my house. I contacted the...
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1.0
I didn't like
  • Employee johnnymanagement
#981463
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I have been trying for a month to get a refund on glasses that I sent back to Oakley. They received them back on 11/26/16 and after several phone calls most just on hold for 20 mins or more. I was told I would receive my refund that there was a computer glitch....I am...
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Anonymous
Anonymous

Cool story bro

3.6
I didn't like
  • Lack of customer service
  • Obviously customer satisfaction not a priority
#976602
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